Job Description
Welcome to The Capital Grand Hotel, a premier luxury destination located in the heart of Washington, D.C. We are seeking a dedicated and charismatic Front Desk Agent to join our elite hospitality team. If you possess a passion for exceptional guest service and thrive in a fast-paced, high-end environment, we want to meet you.
As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on delivering world-class service and are looking for someone who is detail-oriented, professional, and eager to create memorable experiences for our visitors.
Why join us? We offer a competitive salary, comprehensive benefits package, and a dynamic team culture that values your contribution to the guest experience.
Responsibilities
- Greet guests warmly upon arrival, managing the check-in and check-out processes efficiently and accurately using our Property Management System.
- Answer incoming calls and emails with a professional and welcoming tone, directing inquiries to the appropriate department.
- Manage room reservations, updates, and special requests to ensure a seamless guest experience.
- Maintain the front desk area and lobby, ensuring a pristine and welcoming environment for all visitors.
- Handle cash, credit card, and online transactions securely, balancing daily reports at the end of the shift.
- Assist guests with local recommendations, transportation, and concierge services.
Qualifications
- High school diploma or GED required; previous hospitality experience is a plus.
- Strong verbal communication skills and a professional telephone manner.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Micros).
- Attention to detail and the ability to multitask in a busy environment.
- Must be able to stand for extended periods and lift moderate amounts of weight.