Job Description
Join the heart of hospitality at Grand Hotel Las Vegas! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the Entertainment Capital of the World. As the first point of contact, you'll create memorable moments while managing check-ins, resolving inquiries, and maintaining seamless operations. Enjoy competitive compensation, comprehensive benefits, and career advancement in our award-winning luxury resort environment.
Responsibilities
- Provide warm, efficient check-in/check-out services using Opera property management system
- Manage room reservations, upgrades, and special requests with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for flawless operations
- Execute upselling strategies for room packages and amenities
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Valid Nevada gaming work permit (if applicable to property)
- Basic knowledge of Las Vegas attractions and events
- Strong attention to detail and cash handling accuracy