Job Description
Are you a people person with a passion for hospitality? Apex Hospitality Group is currently hiring a dynamic Front Desk Agent to join our team in Albuquerque, New Mexico.
We are looking for individuals who thrive in a fast-paced environment and are committed to providing exceptional guest experiences. Whether you are looking for full-time stability or flexible weekend shifts, we have opportunities that fit your lifestyle.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Flexible scheduling with weekend availability options
- Health, dental, and vision insurance for full-time employees
- Discounted hotel stays and meals
- Opportunities for career advancement within the company
Responsibilities
- Execute efficient check-in and check-out procedures for all guests, ensuring a seamless arrival and departure experience.
- Manage front desk operations during weekend and evening shifts, answering phones and responding to guest inquiries in a timely manner.
- Handle guest complaints and special requests professionally, escalating issues to management when necessary to ensure guest satisfaction.
- Process payments accurately using hotel property management systems (PMS).
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with lobby security and ensure the safety of all guests and staff.
Qualifications
- Previous experience in hospitality, front desk, or customer service is preferred.
- Strong interpersonal and communication skills with a friendly demeanor.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Proficiency in Microsoft Office and hotel PMS software (e.g., Opera, GuestHub).
- High school diploma or GED required.
- Must be able to stand for extended periods and lift moderate amounts of weight.