Job Description
Are you looking for a rewarding role that fits your weekend lifestyle? Grand Horizon Hotels is seeking a dedicated and professional Front Desk Agent to join our dynamic team in New York City. We pride ourselves on delivering exceptional guest experiences, and we need someone with a positive attitude and strong organizational skills to help us maintain our high standards.
In this role, you will be the first point of contact for our valued guests, setting the tone for their entire stay. Whether it's checking in a weary traveler or answering inquiries about local attractions, your role is pivotal. We offer a competitive hourly rate, a supportive work environment, and opportunities for growth within our premium portfolio.
Responsibilities
- Manage the front desk operations efficiently, including check-ins, check-outs, and processing payments.
- Greet all guests with a warm, welcoming demeanor and provide accurate information regarding hotel services and local area.
- Handle incoming calls and emails professionally, ensuring all inquiries are resolved promptly.
- Assist with concierge services, including restaurant reservations and transportation arrangements.
- Monitor room availability and assist with overbooking management when necessary.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Resolve guest complaints and issues with a focus on customer satisfaction and problem-solving.
Qualifications
- Previous experience in hospitality, customer service, or front desk operations is preferred.
- Strong communication and interpersonal skills, with the ability to interact with people from diverse backgrounds.
- Proficiency in MS Office and hotel management software (e.g., Opera, Front Desk Systems).
- Must be available to work weekends (Friday, Saturday, Sunday) as required.
- A high school diploma or equivalent is required.
- Ability to stand for extended periods and lift moderate amounts of weight (e.g., luggage).
- Fluency in English is required; additional languages are a plus.