Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent for our vibrant weekend team! We're seeking charismatic professionals to deliver exceptional guest experiences during high-demand Saturday/Sunday shifts. Enjoy competitive pay, complimentary meal benefits, and opportunities for advancement in a world-class hospitality environment. Perfect for energetic individuals passionate about creating memorable stays in our nation's capital.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera property management system
- Handle guest inquiries with professionalism and resolve issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell premium rooms and hotel amenities to enhance revenue
- Maintain a clean and organized front desk area at all times
- Execute emergency procedures with calm and precision
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Valid driver's license and reliable transportation
- Basic knowledge of DC attractions and transportation
- High school diploma or equivalent required
- Positive attitude and guest-first mindset