Job Description
Join our award-winning team at Grand Hospitality Group as a Weekend Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during our busiest weekends. Enjoy a dynamic work environment with competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. Perfect for hospitality enthusiasts seeking weekend flexibility with full-time benefits.
What We Offer:
- Competitive hourly rate + performance bonuses
- Free parking and meal discounts
- Comprehensive training and career advancement
- Health benefits for part-time employees (20+ hrs/week)
- Employee discounts on hotel stays worldwide
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments using OPERA system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain cleanliness and organization at the front desk
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with reservation software (OPERA preferred)
- Excellent communication and conflict resolution skills
- Ability to work weekends and holidays reliably
- Basic knowledge of Oakland attractions and transportation
- High school diploma or equivalent
- Flexibility to cover other shifts when needed
- Valid CA driver's license (for va duties)