Job Description
Join our award-winning team at the Grand Oklahoma City Hotel as a Weekend Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during peak weekend hours. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and value creating memorable moments for travelers. Enjoy competitive pay, complimentary hotel stays, and a supportive team culture in the heart of Oklahoma City's vibrant downtown.
Responsibilities
- Efficiently check in/out guests while maintaining accuracy in reservation systems
- Resolve guest inquiries with empathy and professionalism, ensuring satisfaction
- Manage room assignments and optimize availability through advanced property management systems
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and handle cash/credit transactions with precision
- Uphold brand standards through consistent service excellence and attention to detail
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera, RainMaker)
- Ability to multitask in high-pressure environments with composure
- Valid Oklahoma hospitality certification or willingness to obtain
- Flexible availability to work weekends and holidays
- Basic knowledge of local attractions and transportation options