Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets vibrant city life! We're seeking a charismatic Front Desk Agent to be the first point of contact for our distinguished guests in the heart of Columbus. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of Ohio's most dynamic hospitality environments.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest complaints and resolve issues promptly
- Operate hotel management systems (PMS) and payment processing
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate records of guest interactions and preferences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Ohio driver's license and reliable transportation
- Basic knowledge of Columbus attractions and local services
- High school diploma or equivalent required