Job Description
Join our award-winning luxury hotel in Omaha as a Weekend Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences during high-demand weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their career in premium hospitality.
As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, resolving inquiries, and coordinating with housekeeping and maintenance teams. Enjoy competitive compensation, flexible scheduling, and opportunities for advancement in a supportive, team-oriented culture.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for room status updates
- Upsell hotel amenities and services to enhance guest experiences
- Execute emergency procedures and maintain security protocols
- Collaborate with concierge team to provide local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends, holidays, and evenings
- Basic knowledge of hospitality revenue management principles
- Valid Nebraska driver's license (if required for errands)
- Professional appearance and positive attitude