Job Description
Join our dynamic hospitality team as a Weekend Front Desk Agent in Baltimore! We're seeking energetic professionals to deliver exceptional guest experiences during peak weekend hours. Enjoy competitive pay, flexible scheduling, and a supportive work environment. If you thrive in fast-paced settings and love making people feel welcome, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Handle reservation inquiries, bookings, and modifications with precision
- Address guest concerns promptly and escalate issues to management when needed
- Process payments, maintain accurate records, and balance daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and information to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years front desk or customer service experience preferred
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible weekend availability (Sat/Sun shifts)
- Basic math skills for cash handling
- Positive attitude and professional appearance