Job Description
Join our award-winning team at Grand Hospitality Group as a Weekend Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during peak weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for career advancement in Raleigh's vibrant hospitality scene. If you thrive in fast-paced environments and possess a passion for creating memorable stays, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Operate hotel management systems (e.g., PMS) and maintain accurate records
- Process payments and manage cash handling procedures
- Market hotel amenities and local attractions to enhance guest experiences
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Strong attention to detail and multitasking capabilities
- Valid driver's license and reliable transportation
- Ability to work flexible weekends and holidays
- Basic knowledge of Raleigh attractions and services
- High school diploma or equivalent