Job Description
Join our award-winning team at Grand Plaza Hotels, where exceptional service meets modern luxury! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in delivering personalized service. Enjoy competitive pay, flexible scheduling, and a supportive team culture in the heart of Minneapolis.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using our CRM system
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work independently during weekend shifts
- Valid driver's license and reliable transportation
- Availability for all weekend shifts (Fri-Sun)