Job Description
Join the vibrant heart of Seattle's hospitality scene as a Weekend Front Desk Agent at the prestigious Grand Plaza Hotel. We're seeking energetic professionals to deliver exceptional guest experiences during our busiest weekend shifts. This role offers the perfect blend of dynamic guest interaction and operational excellence in one of America's most iconic cities. Enjoy competitive compensation, flexible scheduling, and opportunities for career growth within our award-winning hotel chain.
Responsibilities
- Manage check-in/check-out processes with efficiency and warmth
- Handle guest inquiries and resolve concerns promptly
- Process reservations and room assignments using Opera PMS
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Upsell hotel amenities and services to enhance guest experience
- Maintain accurate records of guest feedback and incidents
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekends and holidays
- Valid Washington State Food Handler's card (or willingness to obtain)
- High school diploma or equivalent required
- Basic knowledge of Seattle attractions and transportation
- Ability to stand for extended periods