Job Description
Join our dynamic hospitality team at Grand Oaks Resort Austin! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, flexible scheduling, and a vibrant downtown Austin location.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain financial transaction records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through personalized service and local area knowledge
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Cloudbeds, or similar property management systems
- Exceptional communication and problem-solving abilities
- Ability to work weekends, holidays, and flexible hours
- Valid Texas driver's license and reliable transportation
- Basic knowledge of Austin attractions and transportation
- High school diploma or equivalent required