Job Description
Join our award-winning hospitality team at the Grand Raleigh Hotel, where exceptional service meets Southern charm. We're seeking a dynamic Front Desk Agent to deliver memorable guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating welcoming atmospheres. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and resolve complaints promptly
- Process payments and manage cash drawer responsibilities
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work weekends and holidays consistently
- Basic knowledge of Raleigh attractions and local services
- Valid North Carolina driver's license (for valet duties)
- Ability to stand for extended periods and lift up to 25 lbs