Job Description
Join our award-winning team at Grand Hotel Jacksonville as a Weekend Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during high-energy weekend operations. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their career in luxury hospitality. Enjoy competitive pay, complimentary staff accommodations, and opportunities for advancement within our portfolio of premium properties.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve service issues with grace and professionalism
- Process payments, manage room inventory, and coordinate housekeeping requests
- Upsell premium amenities and promotional packages to enhance guest satisfaction
- Maintain accurate records of guest preferences and special requests
- Collaborate with security, valet, and dining teams for seamless operations
- Execute emergency procedures and maintain safety standards
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in hotel/resort setting
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of Jacksonville attractions and transportation
- Valid driver's license (for occasional errands)