Job Description
Join the vibrant hospitality team at Sunset Ridge Resort, El Paso's premier destination for luxury and comfort. We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of Sun City. Apply today and become part of our award-winning guest service culture!
Responsibilities
- Manage guest check-ins/checkouts efficiently using resort management systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments accurately and maintain financial accountability
- Coordinate with housekeeping and maintenance teams for seamless operations
- Promote resort amenities and local attractions to enhance guest stays
- Uphold brand standards through professional appearance and communication
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency in reservation software (e.g., Opera, Rainmaker)
- Strong attention to detail and multitasking ability
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of El Paso tourism resources
- High school diploma or equivalent required
- Valid Texas driver's license (if airport transfers required)