Job Description
Join our award-winning luxury hotel in the heart of Indianapolis as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant team environment. Perfect for hospitality enthusiasts seeking weekend opportunities in a dynamic urban setting.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using OPERA system
- Process payments and handle cash/credit transactions accurately
- Resolve guest inquiries and issues promptly with solutions-oriented approach
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest stays
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (PMS) preferred
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including weekends and holidays
- Basic math and cash handling aptitude
- Positive attitude with service excellence mindset