Job Description
Welcome to Grand Horizon Hotel Group, where we redefine hospitality with passion and precision. We are currently seeking a dynamic and service-oriented Part-Time Shift Manager to join our team in the heart of Pennsylvania.
In this pivotal role, you will oversee daily operations during your shift, ensuring our guests enjoy a seamless and memorable stay. We pride ourselves on our diverse, inclusive culture and are looking for someone who thrives in a fast-paced, high-energy environment.
Why join us?
- Flexible Scheduling: We understand the importance of work-life balance. Our part-time roles offer the flexibility you need.
- Growth Opportunities: Launch your career in the luxury hospitality industry.
- Competitive Pay: Earn a competitive hourly rate with potential performance bonuses.
If you are a natural leader with a knack for problem-solving and a passion for exceeding guest expectations, we want to hear from you.
Responsibilities
- Oversee daily hotel operations during assigned shifts to ensure smooth workflow and efficiency.
- Supervise front desk staff, housekeeping teams, and maintenance personnel, ensuring all departments adhere to company standards.
- Handle guest inquiries, complaints, and special requests immediately with a focus on resolution and satisfaction.
- Manage cash handling and end-of-shift financial reconciliations accurately and securely.
- Enforce strict safety and security protocols to maintain a safe environment for guests and employees.
- Conduct regular inspections of public areas, guest rooms, and amenities to maintain the hotel's pristine condition.
- Train new staff members on standard operating procedures and service excellence.
Qualifications
- Minimum of 1-2 years of experience in a hotel or hospitality management role.
- Strong leadership skills with the ability to motivate and direct a diverse team.
- Excellent communication skills, both written and verbal.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Proficiency in hotel management software and basic computer skills.
- High school diploma or equivalent required; Associate’s degree in Hospitality preferred.