Job Description
Are you passionate about creating unforgettable guest experiences?
We are looking for a dynamic and detail-oriented Front Desk Agent to join our elite team at the Grand Hyatt San Antonio. If you thrive in a fast-paced environment and excel at providing top-tier hospitality, we want to meet you. This position is perfect for those seeking a structured schedule with a focus on weekend shifts.
As a Front Desk Agent, you will be the face of our hotel, ensuring our guests feel welcomed, valued, and well taken care of from the moment they arrive. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for career advancement within the Marriott Bonvoy family.
Why Choose Us?
- Competitive hourly wage of $18 - $22.
- Comprehensive medical, dental, and vision insurance.
- Employee discount on hotel stays and dining.
- Flexible scheduling with a focus on weekend availability.
- Professional development and training programs.
Responsibilities
- Greet and welcome guests in a warm and professional manner, ensuring a smooth check-in and check-out process.
- Manage incoming phone calls and correspondence efficiently, directing inquiries to the appropriate departments.
- Handle guest complaints and requests with empathy and problem-solving skills to ensure 100% guest satisfaction.
- Process payments and maintain accurate records of all financial transactions using the property management system.
- Assist in maintaining the lobby and front desk area to ensure a clean, organized, and inviting atmosphere.
- Cross-train in various hotel departments to support operations during peak times.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, customer service, or front desk operations is preferred.
- Must be available to work weekends, including Friday, Saturday, and Sunday.
- Strong interpersonal and communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, Micros) is a plus.
- Ability to stand and walk for extended periods while maintaining a friendly demeanor.