Job Description
Join our award-winning team at Grand Harbor Hotel in the heart of Baltimore! We're seeking charismatic and detail-oriented Front Desk Agents to deliver exceptional guest experiences during weekend shifts. If you thrive in fast-paced environments and take pride in creating memorable stays, we want you to be our first point of contact for our valued guests.
Why You'll Love Working With Us:
- Competitive hourly rates + tips
- Comprehensive training program
- Opportunities for career advancement
- Employee discounts on accommodations and dining
- Dynamic downtown Baltimore location
Responsibilities
- Check in/out guests efficiently with warm hospitality
- Manage reservations and room assignments
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management software (Opera/PMS)
- Uphold safety and security protocols
Qualifications
- 1+ years hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Proficiency with computers and reservation systems
- Ability to work flexible weekend shifts (Fri-Sun)
- Professional appearance and positive attitude
- Basic math and cash handling skills