Job Description
Join our award-winning team at Grand River Hotel, where exceptional service meets Southern hospitality! We're seeking a charismatic Front Desk Agent to deliver memorable guest experiences during weekend shifts. If you thrive in dynamic environments and take pride in creating welcoming atmospheres, this role is your perfect match. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) for accurate record-keeping
- Execute upselling strategies to enhance guest experiences and revenue
- Maintain security protocols for guest safety and property protection
Qualifications
- Previous hotel or customer service experience required
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work weekends, holidays, and flexible shifts
- Basic math and cash handling accuracy
- Positive attitude and professional appearance
- High school diploma or equivalent
- Valid driver's license (for occasional errands)