Job Description
Join our award-winning hospitality team at Grand Horizon Hotels in Phoenix, AZ! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our luxury downtown location. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within our expanding portfolio. If you're passionate about creating memorable moments and thrive in fast-paced environments, apply today and become part of our award-winning team!
Responsibilities
- Manage check-in/check-out processes with efficiency and accuracy
- Handle guest inquiries and resolve service issues proactively
- Process reservations and manage room assignments using PMS systems
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest satisfaction
- Implement safety and security protocols per company standards
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Valid Arizona driver's license (if required for airport runs)
- Basic knowledge of Phoenix attractions and local services