Job Description
Join our award-winning luxury hotel in Miami Beach and deliver exceptional guest experiences with weekly pay! We're seeking a passionate Hotel Guest Services Associate to create memorable stays for international travelers and local guests. Enjoy competitive compensation, flexible scheduling, and career growth opportunities in South Florida's vibrant hospitality scene. Weekly pay available for qualified candidates!
Responsibilities
- Manage check-in/check-out processes efficiently using PMS systems
- Resolve guest inquiries and complaints with prompt, personalized solutions
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Upsell premium amenities and services to enhance guest experiences
- Maintain accurate records of guest preferences and special requests
- Process payments and manage cash drawer with 100% accuracy
- Execute emergency procedures following hotel safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Amadeus, or similar property management systems
- Exceptional communication skills in English and Spanish (bilingual preferred)
- Ability to multitask in fast-paced environments during peak seasons
- Valid Florida driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification a plus