Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Weekend Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during high-demand Saturday/Sunday shifts. This role offers competitive pay, complimentary meal benefits, and opportunities for advancement within our renowned hotel group. Perfect for detail-oriented individuals who thrive in fast-paced environments and love creating memorable stays for international travelers and business professionals.
Responsibilities
- Check-in/out guests efficiently using Opera property management system
- Manage reservation modifications and room assignments with precision
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and manage key systems
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask during peak weekend periods
- Valid DC work authorization and clean background check
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of DC attractions and transportation
- Professional appearance and polished demeanor