Job Description
Are you passionate about hospitality and looking for a weekend role in the heart of Music City? The Joseph Hotel is seeking a dedicated Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you will play a crucial role in ensuring an exceptional stay. We offer a competitive hourly rate and a vibrant work environment for the right candidate.
Join us and elevate the guest experience in one of Nashville's premier hospitality locations. We are looking for individuals who thrive in a fast-paced environment and are committed to delivering excellence.
Join us and elevate the guest experience in one of Nashville's premier hospitality locations. We are looking for individuals who thrive in a fast-paced environment and are committed to delivering excellence.
Responsibilities
- Greet and register guests in a warm, professional manner, ensuring a seamless check-in process.
- Manage check-out procedures, including processing payments and issuing invoices.
- Answer and direct incoming calls with a polite and professional tone.
- Maintain the cleanliness and organization of the front desk area, lobby, and common spaces.
- Handle guest inquiries, complaints, and requests promptly and courteously to ensure satisfaction.
- Assist in front office operations during peak weekend periods to ensure efficiency.
- Collaborate with housekeeping and maintenance teams to address guest needs.
Qualifications
- High school diploma or GED required.
- Previous front desk or hospitality experience is preferred.
- Must be available to work weekends (Friday, Saturday, Sunday).
- Strong interpersonal and communication skills.
- Proficiency with hotel management software is a plus.
- Ability to stand for extended periods and lift moderate weights.