Job Description
Join our award-winning team at the heart of San Jose's vibrant hospitality scene! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during our high-energy weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and take pride in creating memorable stays for our diverse clientele. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel portfolio.
What We Offer:
- Competitive hourly rate with performance bonuses
- Free parking and meal discounts
- Comprehensive training program
- Employee recognition program
- Health benefits for part-time staff
Responsibilities
- Warmly welcome and register guests using our property management system
- Handle check-ins/check-outs efficiently while maintaining accuracy
- Resolve guest inquiries and concerns with professionalism
- Process payments and manage financial transactions securely
- Coordinate with housekeeping and maintenance teams
- Perform daily audits and maintain accurate records
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekends and holidays
- Basic math and cash handling skills
- Valid California driver's license (if required for errands)