Job Description
Join our award-winning team at Grand Hotel Raleigh as a Weekend Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences during our busiest weekend shifts. This role is perfect for individuals who thrive in fast-paced environments and are passionate about creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive workplace culture.
Responsibilities
- Manage check-in/out processes for weekend guests with precision and efficiency
- Handle guest inquiries, resolve issues, and coordinate with housekeeping/restaurant teams
- Process payments and maintain accurate billing records using PMS software
- Execute upselling strategies for room upgrades and hotel amenities
- Serve as primary contact for emergency weekend procedures and guest safety protocols
- Monitor room availability and optimize occupancy rates through strategic allocation
- Prepare end-of-day reports and reconcile daily transactions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun) including nights/holidays
- Valid North Carolina hospitality certification preferred
- Basic knowledge of Raleigh attractions and local services
- Strong attention to detail and multitasking abilities
- High school diploma or equivalent required