Job Description
Are you looking for a rewarding career in the hospitality industry? Apex Hospitality Solutions is currently seeking a dynamic and professional Front Desk Agent to join our team in Colorado Springs. If you thrive in a fast-paced environment and have a passion for delivering exceptional guest experiences, we want to hear from you!
As a Weekend Shift Agent, you will be the first point of contact for our valued guests, ensuring their stay is comfortable and memorable. We offer a competitive hourly rate, flexible scheduling, and a supportive work environment.
Responsibilities
- Greet guests warmly and professionally upon arrival and departure.
- Manage check-in and check-out procedures efficiently using our Property Management System (PMS).
- Handle incoming phone calls and emails with a friendly, helpful demeanor.
- Assist with guest inquiries regarding local attractions, dining, and transportation.
- Monitor the lobby area to ensure a clean, organized, and welcoming atmosphere.
- Resolve guest complaints and issues promptly to ensure high satisfaction levels.
- Perform light administrative duties such as filing and data entry during downtime.
Qualifications
- High school diploma or GED is required.
- Previous experience in front desk operations or hospitality is preferred.
- Must be available to work weekends (Friday, Saturday, Sunday).
- Strong verbal communication and interpersonal skills.
- Proficiency with computers and basic office software.
- Ability to stand for extended periods and lift moderate amounts of weight.
- Professional appearance and grooming standards.