Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent on weekends! We're seeking charismatic professionals to deliver exceptional guest experiences during peak weekend operations. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to make memorable impressions. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury hotel chain.
Responsibilities
- Manage guest check-in/out processes with speed and accuracy
- Handle reservation inquiries and modifications via phone/in-person
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate PMS systems (e.g., Opera, Delphi)
- Execute upselling techniques for room upgrades and amenities
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with reservation management software
- Exceptional communication and problem-solving skills
- Ability to work weekends, holidays, and flexible hours
- Basic knowledge of hotel operations and local attractions
- High school diploma or equivalent
- Valid North Carolina driver's license (if required for duties)
- Spanish fluency preferred