Job Description
The Grandview Hotel is currently seeking a dynamic and professional Front Desk Agent to join our elite team in the heart of New York City. If you thrive in a fast-paced environment and excel at providing exceptional guest experiences, we want to meet you.
We are looking for a reliable individual to cover our high-demand weekend shifts. As the face of our hotel, you will be responsible for creating a welcoming atmosphere for our guests while ensuring smooth front office operations. Join us and be part of a team that values hospitality excellence and professional growth.
Responsibilities
- Greeting and Check-in: Welcome guests with warmth and efficiency, managing check-in and check-out procedures with accuracy.
- Guest Relations: Respond promptly to guest inquiries via phone, email, or in-person, resolving issues to ensure 100% guest satisfaction.
- Front Office Operations: Handle cash and credit transactions, prepare daily reports, and maintain the lobby area to a pristine standard.
- Communication: Collaborate with housekeeping and maintenance teams to ensure guest needs are met during the weekend shift.
- Security Compliance: Verify guest identification and adhere to all hotel safety and security protocols.
Qualifications
- Experience: Minimum of 1 year of experience in front desk operations, hospitality, or customer service is preferred.
- Availability: Must be available to work weekends (Saturday and Sunday) and holidays as required.
- Communication: Excellent verbal and written communication skills in English; bilingual is a plus.
- Skills: Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Attitude: A positive, professional demeanor with a strong focus on detail and problem-solving.