Job Description
Join our award-winning luxury hotel in the heart of Nashville's vibrant downtown! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and want to be the first point of contact for our discerning guests. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of America's top travel destinations.
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining a warm, professional demeanor
- Manage reservations, room assignments, and special requests with precision
- Process payments and resolve billing inquiries promptly
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Act as a local concierge, providing recommendations for Nashville's attractions and events
- Uphold brand standards through consistent service excellence
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekend shifts (Fri/Sat/Sun)
- Basic knowledge of Nashville tourism and local attractions
- High school diploma or equivalent; hospitality degree preferred
- Valid Tennessee driver's license (for valet assistance if required)