Job Description
Join our award-winning team as a Front Desk Agent at our premium Oakland hospitality destination! We're seeking charismatic professionals to deliver exceptional guest experiences during weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to be the first point of contact for our discerning clientele. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our renowned hotel chain.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries, requests, and complaints with exceptional service
- Process reservations and manage room availability across multiple platforms
- Operate property management systems (e.g., Opera, Cloudbeds)
- Coordinate with housekeeping and maintenance teams for guest satisfaction
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service excellence
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency with hotel management software and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license and reliable transportation
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of Oakland attractions and transportation
- Professional appearance and positive attitude