Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets excellence in the heart of Manhattan. We're seeking passionate hospitality professionals to elevate our guest experience through exceptional service. Enjoy flexible scheduling, competitive benefits, and a dynamic work environment in one of NYC's most iconic locations. Perfect for students and career changers seeking growth opportunities in the hospitality industry.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with precision and professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve issues promptly using problem-solving skills
- Maintain accurate records of guest preferences and special requests
- Uphold strict hygiene and safety standards in all guest areas
- Collaborate with cross-functional teams during peak seasons and events
Qualifications
- Previous hotel or hospitality experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Basic computer literacy and proficiency with reservation systems
- Attention to detail and exceptional organizational abilities
- Valid New York State hospitality certification (training provided)
- Ability to stand/walk for extended periods and lift up to 25 lbs