Job Description
Join our award-winning team at the iconic Grand Plaza Hotel in downtown San Francisco! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during our high-energy weekend shifts. This role is perfect for hospitality professionals who thrive in dynamic environments and prioritize creating memorable moments. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of the world's most vibrant cities. Apply today to become the face of luxury hospitality!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and upselling of premium services
- Resolve guest concerns with empathy and efficiency, ensuring satisfaction
- Process payments, manage cash handling procedures, and maintain financial accuracy
- Coordinate with housekeeping and maintenance departments for guest requests
- Utilize CRM tools to personalize guest experiences and build loyalty
- Maintain impeccable front desk appearance and organizational standards
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work weekends, holidays, and flexible shifts
- Strong attention to detail and multitasking abilities
- Valid California driver's license and reliable transportation
- TABC certification or willingness to obtain