Job Description
We're urgently seeking charismatic Front Desk Agents to join our award-winning downtown Detroit luxury hotel! As the first point of contact for our international guests, you'll deliver exceptional service while managing check-ins, reservations, and guest requests. If you thrive in fast-paced environments and have a passion for hospitality, this is your opportunity to shine in Detroit's vibrant hospitality scene.
What We Offer:
- Competitive hourly wage + daily tips
- Free employee parking
- Comprehensive benefits package
- Career advancement opportunities
Responsibilities
- Efficiently process guest check-ins/check-outs using PMS systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Maintain accurate guest records and confidential information
- Promote hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera or similar PMS systems
- Exceptional communication and multitasking skills
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent
- Basic knowledge of Detroit attractions and transportation