Job Description
Join our award-winning hospitality team at Grand Hotel Oakland, where exceptional service meets urban elegance. We're seeking a charismatic Front Desk Agent to deliver memorable guest experiences during weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and take pride in creating warm welcomes. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of California's most vibrant cities.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly with empathy and professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local expert providing recommendations for attractions and services
- Maintain a clean, organized front desk area
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Basic math and cash handling accuracy
- Valid California driver's license preferred
- High school diploma or equivalent required
- Multi-language skills a plus