Job Description
Join the vibrant hospitality scene in Atlanta at the prestigious Grandview Atlanta Hotel! We're seeking charismatic and detail-oriented Front Desk Agents to deliver exceptional guest experiences during our high-energy weekend shifts. As the first point of contact, you'll create memorable moments while ensuring seamless operations in our luxury downtown property. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our award-winning team.
Responsibilities
- Provide exceptional customer service to guests during check-in, check-out, and throughout their stay
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints and resolve issues promptly to maintain satisfaction
- Coordinate with housekeeping, maintenance, and security teams for smooth operations
- Process payments and maintain accurate financial records
- Utilize hotel management software (e.g., Opera) efficiently
- Uphold brand standards and maintain a polished appearance
Qualifications
- Previous front desk or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficiency with hotel management systems and Microsoft Office
- Flexibility to work weekends, evenings, and holidays
- High school diploma or equivalent required
- Valid Georgia driver's license (if applicable to role duties)