Job Description
Join our award-winning team at Grand City Hotels Portland as a Weekend Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences during high-demand weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their career in the luxury hospitality sector. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture in the heart of Portland.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize PMS systems for reservation management
- Uphold brand standards for cleanliness and safety protocols
- Support concierge services for local recommendations
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency with Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask during peak weekend periods
- Valid Oregon hospitality certification (or willingness to obtain)
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of Portland attractions and services
- High school diploma or equivalent required