Job Description
Join the award-winning team at Grand Harbor Hotel, Baltimore's premier waterfront destination! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while showcasing Baltimore's vibrant culture. Enjoy competitive benefits, career growth opportunities, and a stunning harborfront setting.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservation inquiries and room assignments
- Resolve guest concerns with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Promote hotel amenities and local attractions
- Handle emergency situations following established protocols
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with Opera PMS or similar systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Maryland hospitality certification preferred
- Strong knowledge of Baltimore attractions and transportation
- Flexible schedule including nights/weekends/holidays