Job Description
Join our award-winning team at Grand Hotel Nashville as a Weekend Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during our busiest weekend shifts. You'll be the first point of contact for our discerning visitors, creating memorable moments while managing check-ins, reservations, and local recommendations. Enjoy a dynamic work environment with competitive pay, flexible scheduling, and opportunities for advancement in Nashville's vibrant hospitality scene.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservation modifications and cancellations with precision
- Resolve guest inquiries and concerns with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide personalized Nashville attraction recommendations
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri/Sat/Sun)
- Strong attention to detail and multitasking abilities
- TN Food Handler certification preferred
- Basic knowledge of Nashville tourism landscape
- Positive attitude with customer-first mindset