Job Description
Join our dynamic hospitality team at Grand Hospitality Group in San Jose, CA! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. Perfect for hospitality professionals seeking flexible hours while earning competitive pay. Enjoy a modern work environment with growth opportunities in California's thriving tourism hub. Apply today to become the welcoming face of our premium hotel experience!
Responsibilities
- Check-in/out guests efficiently while maintaining accurate reservation records
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of front desk operations and financial reports
- Upsell hotel amenities and services to enhance guest experiences
Qualifications
- Minimum 1 year front desk or hospitality customer service experience
- Proficient in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability for weekend shifts (Fri-Sun)
- Valid California driver's license preferred
- Spanish fluency highly desirable