Job Description
Join our award-winning team at Grand Horizon Hotel as a Weekend Front Desk Agent! We're seeking a dynamic hospitality professional to create memorable guest experiences during our busiest weekend shifts. Located in the heart of El Paso's vibrant downtown, our hotel offers competitive pay, flexible scheduling, and opportunities for growth within our expanding luxury brand. If you're passionate about exceptional service and thrive in fast-paced environments, this role is your gateway to a rewarding hospitality career.
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints with professionalism and escalate when necessary
- Process payments and maintain accurate cash drawer procedures
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) to optimize occupancy and revenue
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficient in property management systems (Opera preferred)
- Strong multitasking abilities in high-pressure situations
- Exceptional communication and conflict resolution skills
- Flexible availability for weekend shifts (Fri-Sun)
- Basic math and cash handling competence
- Valid Texas driver's license and reliable transportation
- Ability to stand/walk for extended periods