Job Description
Join our award-winning team at Coastal Grand Hotel and become the heart of our guest experience! We're seeking a charismatic Front Desk Agent to manage weekend operations with professionalism and warmth. This role offers competitive pay, flexible scheduling, and opportunities for career advancement in the thriving hospitality industry of Jacksonville, FL. Enjoy complimentary hotel stays, health benefits for full-time equivalents, and a vibrant team culture that values your growth.
Responsibilities
- Manage guest check-ins/check-outs with efficiency and personalized service
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues
- Operate PMS systems (e.g., Opera, Cloudbeds) and process payments
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and confidential information
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation systems and basic office software
- Exceptional communication and problem-solving skills
- Ability to work flexible weekend shifts (Fri-Sun/Sat-Sun)
- Valid Florida driver's license (preferred for local errands)
- Basic knowledge of Jacksonville attractions and transportation
- High school diploma or equivalent required
- Must pass background check and drug screening