Job Description
Join Austin's premier luxury hospitality destination as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences during weekend shifts. Perfect for energetic individuals who thrive in fast-paced environments, this role offers competitive compensation and opportunities for career growth within our award-winning property. Enjoy Austin's vibrant lifestyle while working in a supportive team atmosphere with comprehensive training and advancement pathways.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room occupancy
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium amenities
- Uphold brand standards through exceptional attention to detail
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, OPERA)
- Exceptional communication and conflict resolution skills
- Weekend availability (Saturday/Sunday shifts required)
- Basic knowledge of Austin tourism attractions
- Ability to multitask in high-pressure situations
- Valid Texas driver's license preferred
- Spanish language skills highly valued