Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in vibrant San Antonio! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences with the unique benefit of daily pay. This is your opportunity to shine in a fast-paced environment where every interaction matters.
As the first point of contact for our international guests, you'll embody our commitment to luxury service while enjoying flexible scheduling and immediate compensation. Perfect for students, gig workers, or those seeking supplemental income with no payroll delays.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and modify bookings using Opera property management system
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, maintain cash drawer accuracy, and generate daily reports
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest experiences
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hotel/retail
- Proficiency with reservation systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Bilingual (English/Spanish) highly desirable
- Valid Texas driver's license and reliable transportation