Job Description
Join our award-winning team at Grand Plaza Hotel & Suites in Oklahoma City, where we redefine luxury hospitality! We're seeking passionate individuals to deliver exceptional guest experiences in a vibrant, fast-paced environment. Enjoy competitive benefits, career growth opportunities, and the chance to work in Oklahoma's premier hospitality destination. Shift work required including nights, weekends, and holidays. Apply today and become part of our family!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera, Delphi) efficiently
- Process payments and maintain accurate financial records
- Assist with valet services and luggage handling as needed
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in hospitality software (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- High school diploma or equivalent required
- Valid Oklahoma driver's license (for valet duties)
- Fluent English; Spanish a plus