Job Description
Join our dynamic hospitality team at the Grand Plaza Hotel Sacramento, where exceptional service meets vibrant city life! We're seeking a charismatic Front Desk Agent to deliver memorable guest experiences during weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and take pride in creating seamless check-in/check-out processes. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in Sacramento's premier hotel district.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and payment processing
- Respond to guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Operate hotel management systems (PMS) and communication tools
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Strong attention to detail and organizational abilities
- Flexible availability for weekend shifts (Fri-Sun)
- Basic math and cash handling skills
- Ability to stand for extended periods