Job Description
Join our dynamic team at the heart of Chicago's vibrant hospitality scene! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences through flexible shift schedules. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and take pride in creating memorable stays.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional interactions
- Manage room assignments using hotel property management systems
- Handle guest inquiries, complaints, and special requests with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Operate switchboard and manage multi-line phone systems
- Execute daily audits and report discrepancies to management
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic knowledge of Chicago tourism and local attractions
- Valid Illinois driver's license (if required for errands)