Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group's premier Omaha location! We're seeking energetic professionals to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and value creating memorable stays for our diverse clientele.
Our ideal candidate will be the welcoming face of our property, managing check-ins/out, handling reservations, and resolving inquiries with professionalism and warmth. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our renowned hospitality network.
Responsibilities
- Efficiently manage guest check-in/out processes using PMS systems
- Process payments and handle cash transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Respond to guest inquiries via phone, email, and in-person
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain detailed records of guest feedback and incident reports
- Ensure lobby and reception areas remain impeccably organized
Qualifications
- 1+ years in front desk or hospitality customer service role
- Proficiency with hotel management software (e.g., Opera, SiteMinder)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun, 6AM-2PM or 2PM-10PM)
- Valid Nebraska hospitality certification preferred
- Fluent English; Spanish language skills a plus
- High school diploma or equivalent
- Ability to stand for extended periods